Legal Policy

Legal Policies

Effective Date:20 February, 2026

Welcome to DhatuSuttam (https://dhatusuttam.com/).
This page summarizes the legal terms governing your use of our website and purchases.

By accessing this website and placing an order, you agree to the policies below.

Terms & Conditions

  • You must be 18+ to place orders.
  • All prices are listed in INR (₹).
  • Orders once placed cannot be cancelled.
  • We reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraud.
  • Product colors may slightly vary due to lighting and screen settings.

Full Terms & Conditions apply to all users of the Website.

Privacy Policy

We collect personal information such as:

  • Name
  • Address
  • Phone number
  • Email
  • Payment details (processed securely via third-party gateways)

We do not sell or rent your personal data.

We use cookies and analytics tools to improve user experience.

Your data is handled in accordance with applicable Indian data protection laws.

Return & Refund Policy

All sales are final.

We follow a strict:

No Return – No Exchange – No Refund Policy

Exception:
Return or replacement is allowed only if the product delivered is physically damaged during transit.

Conditions:

  • Claim must be raised within 24 hours of delivery.
  • Unboxing video is mandatory.
  • Clear damage proof must be provided.

Claims without video proof will not be accepted.

Shipping Policy

  • Orders are processed within 2–4 business days.
  • Delivery within India typically takes 4–8 business days after dispatch.
  • Delays caused by courier partners or unforeseen circumstances are beyond our control.
  • Customers must provide accurate shipping information.

Payment & Security

  • All payments are processed through secure third-party payment gateways.
  • We do not store card details.
  • Fraudulent transactions may lead to order cancellation.

Intellectual Property

All content on this website, including:

  • Product images
  • Logos
  • Designs
  • Text
  • Branding

is the property of DhatuSuttam.

Unauthorized use is strictly prohibited.

Governing Law

All disputes are subject to the jurisdiction of courts in:

Hyderabad, Telangana, India

Contact Information

For any legal or policy-related inquiries:

DhatuSuttam
Email: dhatusuttam@gmail.com
Phone/WhatsApp: +91 85220 43440