Shipping Policy

Shipping Policy

Effective Date: 20 February, 2026

This Shipping Policy outlines how orders are processed and delivered when you purchase from DhatuSuttam (https://dhatusuttam.com/).

By placing an order, you agree to the terms below.

1. Order Processing

  • All prepaid orders are processed within 2–4 business days after payment confirmation.
  • Orders are not processed on Sundays or public holidays.
  • During sale periods or festive seasons, processing times may be slightly extended.

You will receive:

  • Order confirmation email
  • Shipping confirmation with tracking details once dispatched

2. Domestic Shipping (Within India)

  • We ship across India.
  • Estimated delivery timeline: 4–8 business days after dispatch.
  • Delivery timelines may vary depending on your location and courier service availability.

Please note: Delivery timelines are estimates, not guaranteed dates.

3. Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout.
  • Free shipping promotions, if any, will be clearly mentioned on the Website.

4. Order Tracking

Once dispatched, you will receive:

  • Courier partner details
  • Tracking number
  • Tracking link

Customers are responsible for tracking their shipment using the provided link.

5. High-Value Orders

For high-value saree orders, we may:

  • Use insured shipping services
  • Require OTP verification upon delivery

This ensures safe and secure delivery.

6. Incorrect Address or Contact Details

Customers are responsible for providing accurate:

  • Shipping address
  • PIN code
  • Phone number

DhatuSuttam is not responsible for:

  • Failed delivery due to incorrect information
  • Packages returned due to unavailable recipient

If an order is returned due to incorrect details, re-shipping charges may apply.

7. Delivery Delays

We are not liable for delays caused by:

  • Courier partner disruptions
  • Weather conditions
  • Government restrictions
  • Natural calamities
  • High seasonal demand

While we strive for timely delivery, external logistics factors are beyond our control.

8. Damaged or Tampered Packages

If the package appears damaged or tampered at the time of delivery:

  • Do not accept the parcel if visibly damaged.
  • Record a complete unboxing video.
  • Notify us within 24 hours of delivery.

Damage claims will be handled as per our Return & Refund Policy.

9. Lost Shipments

If tracking shows “Delivered” but you have not received the package:

  • Notify us within 48 hours.
  • We will initiate an investigation with the courier partner.

Resolution timelines depend on courier investigation outcomes.

10. International Shipping

  • Delivery timeline: 7–15 business days.
  • Customs duties and import taxes (if applicable) must be paid by the customer.
  • We are not responsible for customs delays.

11. Contact Us

For shipping-related questions:

DhatuSuttam
Email: dhatusuttam@gmail.com
Phone/WhatsApp: +91 85220 43440
Website: https://dhatusuttam.com/